Privacy Policy

Last Updated: August 11, 2026

At Smart Essential, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.

1. Information We Collect

When you visit our store, place an order, contact us, or interact with our services, we may collect certain information, including:

Personal Information

Depending on how you interact with our store, we may collect:

• Full name
• Billing and shipping address
• Phone number
• Email address
• Order and purchase details
• Payment-related information
• Information you provide when contacting customer support

Device and Usage Information

When you browse our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Products viewed
• Referring website or source
• Date and time of website visits

This information may be collected through Shopify and related technologies such as cookies and similar tracking technologies.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Deliver products to you
• Process payments
• Provide customer support
• Communicate with you about your orders
• Respond to questions and requests
• Improve our products, services, and website
• Detect and prevent fraud, abuse, or unauthorized activity
• Maintain the security of our store
• Send promotional or marketing communications where permitted
• Comply with applicable legal and regulatory requirements

3. Shopify

Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products online.

Shopify may process information about visitors and customers as necessary to provide its services, including processing orders, payments, security, and website functionality.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

4. Cookies and Similar Technologies

Our store may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant advertising and marketing where applicable
• Maintain website security

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Payment Information

When you make a purchase, your payment information may be processed by Shopify and/or the applicable payment provider.

Smart Essential does not generally store complete payment card details on our own systems. Payment information is handled according to the security and privacy practices of the applicable payment provider.

6. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide our services.

This may include:

• Shopify and related e-commerce services
• Payment processors
• Shipping and delivery companies
• Website and technology service providers
• Marketing and analytics providers, where applicable
• Fraud prevention and security providers
• Government authorities or legal entities when required by law

We do not sell your personal information to third parties for their own independent purposes.

7. Order and Delivery Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include sharing your:

• Name
• Phone number
• Shipping address
• Order details

with relevant delivery or logistics providers so that your order can be successfully delivered.

8. Marketing Communications

If you provide your contact information and consent where required, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Store updates

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing messages.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, accounting, or regulatory requirements

When information is no longer required, it may be deleted or securely disposed of where appropriate.

11. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask about how your information is used
• Withdraw consent for certain communications
• Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Children's Privacy

Our store is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.